Configure onDocumentUpdate

Marketplace Platform v2.3 deprecation:We’re continuing to improve the Marketplace Platform to deliver stronger security, better performance, and new capabilities. As part of this evolution, Marketplace Platform v2.3 will be deprecated. To learn the dates and next steps, see Migration guide.

A document can be generated from a document template, enabling a ticket to share data or to submit a ticket workflow. The workflows can have information such as an agreement or approval note. After a template is linked to a service request item, each ticket created from that item has the option to generate a document, which is automatically filled with the ticket’s data. To learn more, see Document generation for employee requests.

The onDocumentUpdate event is triggered in the Freshworks system in the following scenarios:

• A document is generated for a ticket
• When a signer is requested to sign an e-sign document.
• When a signer signs an e-sign document.
• After all signers have signed the document and a document is generated.

Subscribe to the onDocumentUpdate event and register the callback by using the following sample manifest.json content.

"events": {
  "onDocumentUpdate": {
      "handler": "onDocumentUpdateCallback"
  }
}

Define the corresponding callback by using the following sample server.js content:

exports= {
  onDocumentUpdateCallback: function(payload){
    console.log("Logging arguments from onDocumentUpdate event: "+ JSON.stringify(payload);
  }
}