Freshworks Developer Docs | Use events method

Front-end events are actions on the product UI, such as button clicks and changes/updates to the UI field values. Events method is an interface that the developer platform provides, to enable your app to react to front-end events.

To enable your app to react to front-end events, in the app.js file,

Subscribe to the app.initialized event, through an event listener. When the app is initialized, the parent application passes a client reference to the app.
After app initialization,
1. Use the client reference, subscribe to <Event name> and register a callback method to be executed when the event occurs.
2. Define the callback method.

When the event occurs, a payload is passed to the callback method. Let us call this payload event. event.type returns the name of the event. The event.helper.getData() helper method returns a JSON object that contains information pertaining to the event. Your app logic can process this data into meaningful results.

Click events

These events occur when an agent clicks a button or link on the page. The event.helper.getData() method returns an empty JSON for most of these events, the only exception being timer events.

Change events

These events occur when a user changes the value of a field on the UI.

Note:User need not submit the modified value for the event listeners to pick up the event and execute the callback; merely changing the values is sufficient for the event trigger.

The event.helper.getData() method returns a JSON that contains the old and new values of the changed field.

Intercept events

These are events that are paused, while the event listener and the corresponding callback run. The app can choose to allow the original event to complete or block the event.

To enable your app to intercept an event, after app initialization,

Use the client reference, subscribe to event, register a callback method to be executed when the event occurs, and set intercept as true.
Define the callback method.
To allow the event to proceed, use the event.helper.done() helper method.
To prevent the event from completion, use the event.helper.fail(‘errorMessage’) helper method.
To obtain data pertaining to the event, use the event.helper.getData() helper method. If your app is intercepting a click event, the method returns an empty JSON.

SAMPLE APP.JS

  /*Configure event listener, register callback, set intercept to true*/
client.events.on("conversation.onResolveClick", eventCallback, {intercept: true});
  /*Define callback*/
var eventCallback = function (event) {
  console.log(event.type + " event occurred");
    /*Obtain data for event*/
  var event_data = event.helper.getData();
    /*Insert your app logic
    As part of app logic, allow the original event to continue*/
  event.helper.done();
    /*As part of app logic, prevent the original event from completing*/
  event.helper.fail(‘errorMessage’);
};

User details page events

Event name	Event trigger
Change events
user.saveCustomPropertyClick	When an agent changes a user property and clicks Save.
user.onSaveNameClick	When an agent changes a user’s name and clicks Save.
user.onSavePhoneClick	When an agent changes a user’s phone number and clicks Save.
user.onSaveEmailClick	When an agent changes a user’s email address and clicks Save.

Event and payload descriptions

user.saveCustomPropertyClick

Use the sample code shown on the right pane > Sample code tab, to enable your app to react when an agent changes a user property and clicks Save.

Sample code

Payload

{
  //Configure event listener and subscribe to event
  //Register callback
  client.events.on("user.saveCustomPropertyClick	", eventCallback);
  var eventCallback = function (event) {
  //Retrieve event data
  var data = event.helper.getData();
  // App logic
  };
}

user.onSaveNameClick

Use the sample code shown on the right pane > Sample code tab, to enable your app to react when an agent changes a user's name and clicks Save.

Sample code

Payload

{
  //Configure event listener and subscribe to event
  //Register callback
  client.events.on("user.onSaveNameClick	", eventCallback);
  var eventCallback = function (event) {
  //Retrieve event data
  var data = event.helper.getData();
  // App logic
  };
}

user.onSavePhoneClick

Use the sample code shown on the right pane > Sample code tab, to enable your app to react when an agent changes a user's phone number and clicks Save.

Sample code

Payload

{
  //Configure event listener and subscribe to event
  //Register callback
  client.events.on("user.onSavePhoneClick	", eventCallback);
  var eventCallback = function (event) {
  //Retrieve event data
  var data = event.helper.getData();
  // App logic
  };
}

user.onSaveEmailClick

Use the sample code shown on the right pane > Sample code tab, to enable your app to react when an agent changes a user's email address and clicks Save.

Sample code

Payload

{
  //Configure event listener and subscribe to event
  //Register callback
  client.events.on("user.onSaveEmailClick	", eventCallback);
  var eventCallback = function (event) {
  //Retrieve event data
  var data = event.helper.getData();
  // App logic
  };
}

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Events

Use events method

User details page events

Event and payload descriptions

user.saveCustomPropertyClick

user.onSaveNameClick

user.onSavePhoneClick

user.onSaveEmailClick

Tutorials

Sample apps

Guides

Blogs

Assist catalog

Events

Use events methodOn this page

User details page events

Event and payload descriptions

user.saveCustomPropertyClick

user.onSaveNameClick

user.onSavePhoneClick

user.onSaveEmailClick

Use events method