Key Benefits
| Benefit | What You Get |
|---|---|
| Recurring Revenue | Predictable monthly income that scales with your customer base |
| Global Reach | Access to 75,000+ customers across 120+ countries |
| Low Upfront Cost | Free development tools, no hosting costs, built-in payment processing |
| Infrastructure Included | Payment processing, SSL certificates, CDN, and hosting managed by Freshworks |
| Built-in Distribution | High-traffic Marketplace with search, categories, and featured listings |
| Trust & Credibility | Security review badge and association with Freshworks brand |
| Analytics Dashboard | Track installations, revenue, usage metrics, and customer feedback |
Platform Infrastructure
Freshworks provides:
- Payment processing and billing system
- Hosting infrastructure with CDN
- Security certifications and SSL
- Customer account management
- Automated update delivery
- App version management
You focus on building features and solving customer problems.
Technical Advantages
Developer Tools:
- Freshworks CLI (FDK) with local testing
- Comprehensive SDK for product integration
- Serverless infrastructure (auto-scaling)
- OAuth 2.0 built-in
- Secure data storage
- Debugging & logging tools
Platform Features:
- Request methods for API calls
- Installation parameters
- Background jobs & cron
- Webhook handling
- No DevOps required
Cross-product expansion: Start with one product (e.g., Freshdesk), then expand to Freshservice or Freshsales with minimal code changes to multiply revenue. Ready to build your first app? The next sections will guide you through setting up your development environment and creating your first Freshworks app.